All Systems Operational
Data collection Operational
Data processing Operational
API Operational
API Rest Operational
API Flow Operational
Interfaces Operational
Reports/Exports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Oct 21, 20:00 - Oct 22, 01:00 UTC
Technical maintenance is scheduled for 21/10/2019 between 08.00 pm and 01.00 am (UTC).
You may encounter some issues during the maintenance period.
We apologise for any inconvenience this may cause.
Posted on Sep 4, 12:59 UTC
Past Incidents
Oct 18, 2019

No incidents reported today.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Postmortem - Read details
Oct 11, 10:11 UTC
Resolved - The issue has been resolved and all reports have been sent.
Oct 11, 10:09 UTC
Update - We have fixed the issue. We are now working on sending reports.
Oct 11, 08:31 UTC
Update - The documentation zone (Dashboard & Report) is currently empty, but nothing is lost. You will find all your documents once the problem is solved.
Oct 11, 08:26 UTC
Identified - The documentation zone (dashboard & report) is also unavailable.
Oct 11, 07:56 UTC
Investigating - We are currently experiencing delays in the generation of certain scheduled reports/exports (Dataflow, Dataquery and Explorer).
Our technical teams are working to resolve this issue so that these reports may be sent as soon as possible.
We apologise for any inconvenience caused.
Oct 11, 07:43 UTC
Postmortem - Read details
Oct 11, 08:34 UTC
Resolved - The issue has been resolved and we have now caught up the delay in real-time data retrieval.
Oct 11, 08:28 UTC
Investigating - We are currently experiencing a delay in real-time data calculation.
Hourly Scheduled Data Query & Data Flow exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
Oct 11, 07:38 UTC
Postmortem - Read details
Oct 11, 07:52 UTC
Resolved - The issue has been resolved and all reports have been sent.
Oct 11, 07:33 UTC
Update - We are continuing to investigate this issue.
Oct 11, 07:20 UTC
Investigating - We are currently experiencing availability issues with our tools and interfaces.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
Oct 11, 06:57 UTC
Oct 10, 2019
Postmortem - Read details
Oct 11, 08:36 UTC
Resolved - The issue has been resolved and all our tools and interfaces are fully available.
Oct 10, 12:11 UTC
Investigating - We are currently experiencing availability issues with our tools and interfaces.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
Oct 10, 11:52 UTC
Oct 9, 2019

No incidents reported.

Oct 8, 2019
Postmortem - Read details
Oct 8, 11:04 UTC
Resolved - The issue has been resolved and all reports have been sent.
Oct 8, 11:03 UTC
Identified - We have fixed the issue. We are now working on sending reports.
Oct 8, 10:01 UTC
Investigating - We are currently experiencing delays in the generation of certain scheduled reports/exports (Dataflow, Dataquery and Explorer).
Our technical teams are working to resolve this issue so that these reports may be sent as soon as possible.
We apologise for any inconvenience caused.
Oct 8, 09:41 UTC
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.