All Systems Operational
Data collection Operational
Data processing Operational
API Operational
API Rest Operational
API Flow Operational
Interfaces Operational
Reports/Exports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Jan 26, 21:00-23:00 UTC
Technical maintenance is scheduled for 26/01/2021 between 09.00 pm and 11.00 pm (UTC).
You may encounter some issues during the maintenance period.
We apologise for any inconvenience this may cause.
Posted on Jan 19, 13:31 UTC
Past Incidents
Jan 23, 2021

No incidents reported today.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021
Postmortem - Read details
Jan 20, 15:44 UTC
Resolved - The issue has been resolved and all our tools and interfaces are fully available.
We are currently catching up the delay in real-time data retrieval.
Jan 19, 22:12 UTC
Investigating - We are currently experiencing a production incident.
Please excuse us for any inconvenience caused.
Jan 19, 21:03 UTC
Completed - End of the scheduled maintenance.
Jan 19, 00:25 UTC
In progress - Start of the scheduled maintenance.
Jan 18, 21:01 UTC
Scheduled - Technical maintenance is scheduled for 18/01/2021 between 09.00 pm and 02.00 am (UTC).
You may encounter some issues during the maintenance period.
We apologise for any inconvenience this may cause.
Jan 6, 13:31 UTC
Jan 18, 2021
Postmortem - Read details
Jan 18, 15:09 UTC
Resolved - The issue has been resolved and all our tools and interfaces are fully available.
Jan 18, 15:09 UTC
Investigating - We are currently experiencing availability issues with our tools and interfaces.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.

Affected customers - All customers
Jan 18, 13:45 UTC
Postmortem - Read details
Jan 18, 14:38 UTC
Resolved - The issue has been resolved and all the data is available.
Jan 18, 14:02 UTC
Investigating - We are currently experiencing a delay in data generation for yesterday for 1 client on the apps DELTA.

Our technical teams are actively working to resolve the issue.
Please excuse us for any inconvenience caused.

Affected customers - Less than 1%
Jan 18, 07:17 UTC
Jan 17, 2021
Postmortem - Read details
Jan 18, 14:49 UTC
Resolved - The issue has been resolved and all our tools and interfaces are fully available.
We are currently catching up the delay in real-time data retrieval.
Jan 17, 22:38 UTC
Investigating - We are currently experiencing a production incident.
Please excuse us for any inconvenience caused.
Jan 17, 22:08 UTC
Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Postmortem - Read details
Jan 13, 10:23 UTC
Resolved - The issue has been resolved and the DataQuery3 interface is fully available.
Jan 13, 10:23 UTC
Investigating - investigating:

We are currently experiencing an issue when using DataQuery3 registered segments.
Our technical teams are actively working to resolve the issue.
Please excuse us for any inconvenience caused.

Affected customers - All customers
Jan 13, 07:36 UTC
Jan 12, 2021

No incidents reported.

Jan 11, 2021
Postmortem - Read details
Jan 12, 10:13 UTC
Resolved - The issue has been resolved and all our tools and interfaces are fully available.
We are currently catching up the delay in real-time data retrieval.
Jan 11, 21:58 UTC
Investigating - We are currently experiencing a production incident.
Please excuse us for any inconvenience caused.
Jan 11, 21:45 UTC
Postmortem - Read details
Jan 11, 17:35 UTC
Resolved - The issue has been resolved and all our tools and interfaces are fully available.
We are currently catching up the delay in real-time data retrieval.
Jan 11, 08:26 UTC
Investigating - We are currently experiencing a production incident.
Please excuse us for any inconvenience caused.
Jan 11, 01:33 UTC
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.