All Systems Operational
Data collection Operational
Data processing Operational
API Operational
API Rest Operational
API Flow Operational
Interfaces Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 21, 2019

No incidents reported today.

May 20, 2019
Resolved - The issue has been resolved and all our tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.
May 20, 06:01 UTC
Investigating - We are currently experiencing a production incident.
Please excuse us for any inconvenience caused.
May 19, 18:58 UTC
May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Resolved - The issue has been resolved and all reports have been sent (since 10:26 am UTC).
May 16, 10:26 UTC
Investigating - We are currently experiencing delays in the sending of several DataFlow exports.
Our technical teams are working to resolve this issue so that these reports may be sent as soon as possible.
We apologise for any inconvenience caused.
May 16, 08:21 UTC
May 15, 2019

No incidents reported.

May 14, 2019
Resolved - The issue has been resolved and we have now caught up the delay in real-time data retrieval.
May 14, 16:19 UTC
Investigating - We are currently experiencing a delay in real-time data calculation.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
May 14, 15:42 UTC
Resolved - The issue has been resolved and all our tools and interfaces are fully available.
May 14, 15:34 UTC
Investigating - We are currently experiencing availability issues with our tools and interfaces (Explorer).
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
May 14, 14:29 UTC
May 13, 2019
Resolved - The issue has been resolved and all reports are available.
May 13, 14:02 UTC
Investigating - You may experience difficulties with the link to retrieve NX or Dashboard exports.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
May 13, 13:32 UTC
Resolved - The issue has been resolved and we have now caught up the delay in real-time data retrieval.
May 13, 12:35 UTC
Investigating - We are currently experiencing a delay in real-time data calculation.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
May 13, 09:19 UTC
May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019
Resolved - A fix will be deployed soon.
May 10, 10:29 UTC
Investigating - Yesterday (09/05), between 3:00pm and 4:00pm (UTC), you may have received duplicate DataQuery and/or DataFlow exports, up to 3 times.
Our Technical teams are working on a fix to prevent this to happen again.
We apologise for any inconvenience caused.
May 10, 09:42 UTC
May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019
Resolved - Data regeneration is over and all data is now available.
May 7, 12:48 UTC
Identified - Data regeneration is now on going.
May 3, 07:59 UTC
Investigating - We are currently experiencing potential data availability issues with our applications between 10:00pm and 8:00am (UTC).
No data loss. Data regeneration will be done tomorrow morning.
We apologise for any inconvenience caused.
May 2, 09:54 UTC