All Systems Operational
Data collection Operational
Data processing Operational
API Operational
API Rest Operational
API Flow Operational
Interfaces Operational
Reports/Exports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Technical Maintenance Mar 23, 21:00-23:00 UTC
Technical maintenance is scheduled for 23/03/2020 between 09.00 pm and 11.00 pm (UTC).
Export generations will be paused. The export interfaces will be unavailable.
We apologise for any inconvenience this may cause.
Posted on Feb 13, 16:52 UTC
Past Incidents
Feb 26, 2020

No incidents reported today.

Feb 25, 2020
Postmortem - Read details
Feb 26, 11:57 UTC
Resolved - The issue has been resolved and all our tools and interfaces are fully available.
We are currently catching up the delay in real-time data retrieval.
Feb 25, 20:29 UTC
Investigating - We are currently experiencing a production incident.
Please excuse us for any inconvenience caused.
Feb 25, 20:08 UTC
Postmortem - Read details
Feb 25, 10:00 UTC
Resolved - The issue has been resolved.
Feb 25, 09:33 UTC
Investigating - We are currently experiencing a delay in data generation for yesterday (only for User Insight, Navigation and DataQuery 3)

Our technical teams are actively working to resolve the issue.

Please excuse us for any inconvenience caused.
Feb 25, 07:35 UTC
Postmortem - Read details
Feb 25, 09:42 UTC
Resolved - The issue has been resolved and we have now caught up the delay in real-time data retrieval.
All reports & scheduled Data Query/Data Flow exports have been sent.
Feb 25, 09:21 UTC
Investigating - We are currently experiencing a delay in real-time data calculation.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
Feb 25, 08:13 UTC
Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020
Resolved - The issue has been resolved and we have now caught up the delay in real-time data retrieval.
Feb 18, 12:13 UTC
Investigating - We are currently experiencing a delay in real-time data calculation.
Hourly Scheduled Data Query & Data Flow exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
Feb 18, 11:17 UTC
Completed - End of the scheduled maintenance.
Feb 18, 01:30 UTC
Update - The maintenance will take longer than expected.
Feb 18, 01:02 UTC
In progress - Start of the scheduled maintenance.
Feb 17, 21:00 UTC
Scheduled - Technical maintenance is scheduled for 17/02/2020 between 09.00 pm and 01.00 am (UTC).
You may encounter some issues during the maintenance period.
We apologise for any inconvenience this may cause.
Jan 27, 10:35 UTC
Feb 17, 2020
Postmortem - Read details
Feb 17, 17:19 UTC
Resolved - The issue has been resolved and all reports have been sent.
Feb 17, 17:15 UTC
Investigating - We are currently experiencing delays in the generation of some scheduled Dataflow exports.
Our technical teams are working to resolve this issue so that these reports may be sent as soon as possible.
We apologise for any inconvenience caused.

Affected customers: Less than 1%
Feb 17, 08:42 UTC
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Resolved - The issue has been resolved and all our tools and interfaces are fully available.
Feb 13, 15:06 UTC
Investigating - We are currently experiencing availability issues with our tools and interfaces.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
Feb 13, 14:36 UTC
Postmortem - Read details
Feb 13, 13:00 UTC
Resolved - All reports have been sent.
Feb 13, 12:59 UTC
Update - The missing exports are being sent (in chronological order from day to day).
Feb 10, 16:45 UTC
Identified - This issue affects only one of our customers.
We are in contact with him and we have an action plan in place to resolve this issue.
Feb 8, 08:58 UTC
Investigating - We are currently experiencing delays in the generation of some scheduled DataFlow exports.
Our technical teams are working to resolve this issue so that these reports may be sent as soon as possible.
We apologise for any inconvenience caused.

Impacted customers: Less than 1%
Feb 5, 09:33 UTC
Feb 12, 2020
Postmortem - Read details
Feb 12, 17:54 UTC
Resolved - The issue has been resolved and all our tools and interfaces are fully available.
Feb 12, 16:35 UTC
Investigating - We experienced availability issues with the API v3 and the interfaces that used it (User Insight, Navigation and DataQuery v3) between 3:30 pm and 4:30 pm (UTC).

We apologise for any inconvenience caused.
Feb 12, 16:30 UTC
Postmortem - Read details
Feb 12, 14:52 UTC
Resolved - The issue has been resolved and all data is now available.
Feb 12, 14:51 UTC
Investigating - We are currently experiencing a delay in data generation for yesterday.
Scheduled reports & exports are therefore still pending to be sent (Analyzer NX, Data Query & Data Flow).
Our technical teams are actively working to resolve the issue.
Please excuse us for any inconvenience caused.
Feb 12, 06:58 UTC
Postmortem - Read details
Feb 12, 11:19 UTC
Resolved - The issue has been resolved and we have now caught up the delay in real-time data retrieval.
All reports & scheduled Data Query/Data Flow exports have been sent.
Feb 12, 11:16 UTC
Investigating - We are currently experiencing a delay in real-time data calculation.
Hourly Scheduled Data Query & Data Flow exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
Feb 12, 07:00 UTC
Completed - End of the scheduled maintenance.
Feb 12, 02:28 UTC
Update - The maintenance will take longer than expected.
Feb 12, 02:00 UTC
In progress - Start of the scheduled maintenance.
Feb 11, 21:00 UTC
Scheduled - Technical maintenance is scheduled for 11/02/2020 between 09.00 pm and 02.00 am (UTC).
You may encounter some issues during the maintenance period.
We apologise for any inconvenience this may cause.
Jan 20, 13:54 UTC